Logistics Exception Protection Service Terms

I. Service Definition

1. Coverage Scope

   • Parcel lost during transit (logistics tracking information interrupted for over 15 days with no final delivery record).

   • Incorrect delivery to a non-specified address (requires submission of a photo of the doorstep and proof of parcel loss from the logistics provider).

2. Premium Standard

   • A fixed protection fee of $1.99 is charged per order.

   • Covers all items in the order (unlimited quantity).

II. Streamlined Claims Process

1. Documentation Requirements 

   • Screenshot of logistics tracking details (including exception status indicators).
   • Order number and corresponding logistics tracking number.
   • Third-party proof (e.g., exception statement from the courier company).

2. Protection Claim

   • Contact the store via email to report the logistics exception and submit a claim for Logistics Exception Protection.

3. Processing Time

   • Claims will be processed within 7 business days upon receipt of all required documents.

III. Important Terms

1. Exclusions

   • Logistics exceptions caused by the user proactively contacting the delivery provider to modify shipping information.

   • Orders marked as delivery completed in the logistics system.

   • Issues arising from incorrect order address information provided by the user.

   • Delivery exceptions due to address information deemed undeliverable by the logistics provider.

2. Compensation Standard

   • Refund of the actual product payment and original shipping cost (e.g., $39.99 product + $6.99 shipping fee).

   • The protection service fee is non-refundable.

IV. Consumer Notice

1. False claims will result in permanent revocation of protection rights.

2. The protection service fee is a risk management cost and will not be refunded.

3. Each order is eligible for protection benefits only once.

V. Refund Method

1. Automatic refund to the original payment method (credit card/PayPal, etc.).

2. Processing time subject to the financial institution’s efficiency (typically 3-7 business days).

VI. Contact Information

Service Consultation Channel:
Customer Service Email: Freelady_service@163.com